Customer Engagement
Build long-lasting relationships with your customers and foster brand loyalty.
61% of customers choose another company after a single negative experience in their journey*
Source: Gartner Contact a consultant
Connect to your customer's journey and create long-lasting relationships.
Solve challenges and build solid relationships through effective communication channels and access to integrated customer data, both securely and in compliance with current laws. Ensure operational efficiency for employees and have a complete view of your customer's journey.
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Omnichannel
Allow them to choose their preferred channel and ensure that your customer service agent has all channels integrated in the same context, on a single screen. Every interaction is an opportunity to win over and retain your customer.
Increase customer satisfaction
Optimize the time and quality of each call
Get valuable operational insights for decision-making
Generative AI
Achieve the highest levels of FCR with 90% of calls resolved on first contact.
Integrate Voicebots and Chatbots into your service channels to solve and prioritize demands. Ensure that your contact channels respond quickly, 24 hours a day, 7 days a week.
CCaaS
Cloud Contact Center solution for more efficient, flexible and scalable resource management for your operation.
Combine other modules of the solution to boost your business results
Maximize conversion results with the Customer Engagement module and make the most of all your interactions with your customers.
UC & Collaboration
Reduce tabs with a modular, unified solution. Connect back office employees in the same customer service context.
Conversational Marketing
Follow up and personalize the relationship with the customer in the contacts initiated by the companies (Outbound).